Frequently Asked Questions
Do I need to provide my own domain / website address / URL?
If you don’t already own one, we will help you select the best domain/URL for your ice cream shop’s website.
If you already own a domain that you’d like to use for your new website, we’ll coordinate with you to get it transferred so we can manage everything for you going forward.
The ongoing cost of the domain re-registration is included in your monthly service, so there’s nothing extra to pay.
Do I own the graphics and content that were created for my website?
Any photos, logo, menu files, or other material that you provide to us belongs to you.
Because we don’t charge for the design upfront, all other website elements and code that we create are leased like a service or a utility.
Ice cream shops are granted the right to use the website we create as long as they remain customers.
Will I own my domain?
Yes. While managing your domain at our registrar enables us to manage your website for you, you will always be the legal owner of your domain.
How are minor website edits or updates handled?
Just drop us an email and we’ll get right on it.
Your service agreement with us includes up to a half hour of support work (content changes, updates, photos, etc) per month, which we’ve found to be more than enough to take care of everything typically needed to keep your website information up-to-date.
How many pages does my website include?
All websites include at least 6 pages — Our 5 Standard pages and your choice of one of our optional pages.
Additional pages are available based on the package that you choose.
Are extra pages or additional functionality available?
We’re happy to discuss options and costs for whatever you have in mind. We can add additional pages or special functionality to your site on an as-needed basis, either before launch or at any point in the future.
Do you handle the website software updates?
Yes, we’ll regularly scan your website to ensure it stays safe from malware and other threats, and we’ll make sure that the behind-the-scenes software that powers your website is kept up-to-date.
That’s all included in your monthly service.
How long will it take to build my website?
Once we have your photos, logo, menu, service agreement, and completed Online Info Form in hand, we’ll have your new website designed, coded, and ready for your review and launch in 30 days or less.
Who will 'host' my website?
We will! Hosting means storing all of your website information (pictures and text) on a computer server so that whenever someone types in your ice cream shop’s website address, those files and pictures are accessible 24 hours a day, 365 days a year.
Hosting is a necessary function of every website, and is included as an integral part of your monthly service.
Is Search Engine Optimization (SEO) included?
Absolutely! Because… what’s the point of designing a website if no one is ever going to find it?
Unlike many web designers or DIY website builders who charge extra for optimizing your site for searches, we include it in all of our web design packages.
What do I need to provide to get started?
We’ll need you to provide:
- Photos of your shop, location, and products (we do have a large stock photo library, but it’s always best to have a local photographer come into your location and take pictures of your products you’ll also be able to use on social media).
- A digital copy of your logo
- Your menu
- A signed copy of our monthly service agreement
- Complete our Online Information Form so that we have complete details about your ice cream shop
It’s our job to make your website launch as soon as possible, so we’ll give you a checklist of what’s needed and be available to answer questions along the way.
Which forms of payment do you accept?
We accept Visa, Mastercard, American Express, and Discover.
Whichever you choose, we’ll automatically invoice your card on the first of each month.
